Terms of service

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Revised July 2021

The adsign.com.au website (our "website") is operated by ADSign Interactive ("Business"). These terms of use (the "Terms of use") govern the use of the website.

Please read these terms of service carefully before using our website. If you decline these terms of service, please do not use our website.

In these terms, "we" "us" and "our" refers to ADSign Interactive and the services we provide at adsign.com.au, referred to as "our website" "services". Your contribution, access to all information (content) on our website is provided subject to these terms.

By using our website, you agree to these terms. We reserve the right, in our sole discretion, to change, modify, delete or otherwise alter portions of these terms at any time without further notice. Any such change, modification, deletion or alteration shall be effective immediately upon posting the same on our website.

Please check these terms periodically for changes, at the top of this page will indicate the date these terms were last revised. Your continued use of our website constitutes your agreement to all such terms, conditions and notices.

Web design services

You agree that in the provision of web design services provided by us, we may utilise the services of third party contractors, and that we may pass on to such contractors any information or materials, including design brief and content, provided to us by you.

You are responsible to keep a copy of any existing web site which we may replace pursuant to the provision of web design services including all databases and hosted files. We can provide an archival solution for the existing website at our standard rates.

We are not responsible for the contents of any web site we design for you, and upon publication you must satisfy that the web site will comply with all applicable laws, and codes of practice governing the use of web sites and related services. This includes the intellectual property and copyright ownership of all material that you have provided to us. We similarly are not responsible for your subsequent use of the site and your compliance of various commonwealth and state legislation.

All web site content must be provided by you within 1 calendar month of invoice (project commencement). If your data is not supplied within 1 month, we reserve the right to issue a 30 day final submission notice. If no data is supplied within 2 calendar months of invoice, the project will be cancelled and subject to cancellation fees.

If your data is not complete within 1 month, we reserve the right to place your project on administrative hold at a cost of $100 per month for a period of 2 months. Should your data not be complete within 3 months of invoice, a 30 day final submission notice will be issued. Upon expiry, we will terminate the project and all monies paid by you to us will be forfeited, with no refunds available.

You must provide complete feedback within 7 calendar days during design concept and production review. If no feedback is provided within this time, we reserve the right to move forward with the project, assuming no changes have been requested and that work is accepted in its current form. Any changes requested past this time are subject to our standard rates of $125 per hour or part thereof.

You may request an Administrative Hold of your project for up to 6 months at a cost of $100 per month. We will stop working on the project until you advise us that you are ready to move forward. If you exceed 6 months of the project being held, we will terminate the project and all monies paid by you to us will be forfeited, with no refunds available.

You are responsible for the digital rights to any images that you supply to us in the course of a project.

Once your web site has been published, we will review and repair any pre-existing code errors and/or bugs in the website if reported within 30 days of publishing. Any cosmetic changes or alterations, or code errors reported outside of this time will be subject to additional charges at our standard rate.

Payment terms

50% upfront payment is required for our design services, with the balance required after production and prior to launch. Intellectual property and digital assets are not transferred to you until final payment is received. Upon payment of the final invoice intellectual property and digital assets will be released.

If cancellation occurs before design is selected and site put into production, a cancellation fee of $300 will apply and all prior payments will not be refunded. Once a site is placed into production, cancellation fee will be 100% of project cost and no refund will be available.

HTML and CSS layout templates

If a project includes HTML markup and CSS, we'll develop these using valid HTML and CSS code. The landscape of web browsers and devices change regularly and our approach is to look forward, not back. With that in mind we test all our markup and CSS in current versions of all major desktop browsers to ensure that we make the most from them. Users of older or less capable browsers or devices will experience a design that is appropriate to the capabilities of their platform and version.

We do not cater for people using Microsoft Internet Explorer 9 (or earlier versions) and cannot predict the behaviour of that browser. We will also test that your web site performs well on Apple's iPad. We will not test on old or abandoned browsers, for example Microsoft Internet Explorer versions 9 or earlier, previous versions of Apple's Safari, Mozilla Firefox or Opera unless otherwise specified. If you need us to consider these older browsers, we will charge you at our standard rate for any necessary additional design work, development and testing.

Third parties

While providing assistance in the obtaining of a merchant facility, we provide no guarantees that a bank will provide a merchant facility for your online store.

We warrant the software used as stable and secure at the time of delivery. Post delivery maintenance of the security of the site is the responsibility of the client or their agent and ours unless a management site care plan has been purchased.

Web site hosting

We specifically exclude any warranty as to the accuracy or quality of information received by any person via your hosting space and in no event will we be liable for any loss or damage to any data stored on it. You are responsible for maintaining insurance cover in respect of any loss or damage to data stored on the server. You warrant to us that you will only use your assigned web site for lawful purposes.

In particular, you further warrant and undertake to us that:

  1. You will not, nor will you authorise or permit any other person to, use the server in violation of any law or regulation;
  2. You will not knowingly or recklessly post, link to or transmit any material:
    • That is unlawful, threatening, abusive, harmful, malicious, defamatory, violent or teaching violence, obscene, pornographic, profane or otherwise objectionable in any way;
    • Containing a virus or other hostile computer program;
    • That shall constitute or encourage a criminal offence, give rise to civil liability or that violates or infringes any trade mark, copyright, other intellectual property rights or similar rights of any person under the laws of any jurisdiction;
  3. You will conform to the standards made available by us from time to time and will not yourself, and will ensure that none of your end users make excessive or wasteful use of the server to our detriment or that of our other customers.

You are responsible for sending mail in accordance with any relevant legislation, including but not limited to the Commonwealth Spam Act (2003) and for sending the same in a secure manner. We will take all reasonable steps to ensure accurate and prompt routing of messages but we will not accept any liability for non-receipt or misrouting or any other failure of email. In the event of deliberate transmission of unsolicited commercial email (UCE), we reserve the right to terminate services without prior notification.

You warrant, undertake and agree that:

  1. Any transactions within your web site which are contracts for the sale of goods or services will be between you as the merchant and your end-user customer and you agree that we may include an exclusion of our liability in respect of such purchases and transactions in such form as we deem appropriate;
  2. The information contained within your web site will comply with all applicable law, and codes of practice governing the use of web sites and related services, including, without limitation, those laws and/or codes of practice governing distance selling and data protection from time to time in force;
  3. You will keep secure any identification, password and other confidential information relating to your account and you will notify us immediately of any known or suspected unauthorised use of your account, or any known or suspected breach of security, including loss, theft or unauthorised disclosure of your password information. Notwithstanding such notification you will be liable for any and all uses of your account (and web site) notwithstanding any fraudulent or improper use of your password or any other access to any of the facilities we offer which is not unauthorised use or access by us.

Whilst we shall use reasonable endeavours to ensure the integrity and security of the server, we do not guarantee that the server will be free from unauthorised users or hackers.

We do not warrant whatsoever that our virus protection services will stop every virus from reaching your computer network. We make no warranty that the service will be error free or free from interruption or failure, and we expressly disclaim any express or implied warranty regarding system and/or service availability, accessibility or performance.

Domain name registration terms

We do not warrant or guarantee that the domain name applied for will be registered in your name or is capable of being registered by you. Accordingly, you should take no action in respect of your requested domain name(s) until you have been notified that your requested domain name has been registered.

Both the registration of the domain name and its ongoing use are subject to the relevant naming authority’s terms and conditions of use and you are responsible for ensuring that you are aware of those terms and conditions and can and do comply with them You irrevocably waive any claims you may have against us in respect of the decision of a naming authority to refuse to register a domain name and, without limitation agree that the administration charge paid by you to us shall be non-refundable in any event.

We accept no responsibility in respect of the use of a domain name by you and any dispute between you and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name, and/or to make appropriate representations to the relevant naming authority.

General terms and conditions

The following terms and conditions apply to all contracts and provision of all services set out below:

Service availability

We shall use reasonable endeavours working to our service providers to provide continuing availability of your server and services but we shall not, in any event, be liable for service interruptions or down time of the server.

Intellectual property rights and other consents

You are solely responsible for obtaining any and all necessary intellectual property rights clearances and/or other consents and authorisations, including without limitation, clearances and/or consents in respect of your proposed domain name and merchant services agreements between you and the relevant financial institutions.

Without exception, intellectual property for all web design, web development, graphic design or similar services is transferred to you the client upon payment in full.


You agree to indemnify and keep indemnified and hold us harmless from and against any claim brought against us by a third party resulting from the provision of services by us to you, and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms.


We may terminate this agreement forthwith if you fail to pay any sums due to us as they fall due. We may terminate this agreement immediately if you breach any of these terms and conditions, or if you are a company and you go into insolvent liquidation, or if you are a person and you are declared bankrupt.

On termination of this agreement we shall be entitled to block your web site and to remove all data located on it. We will hold such data for a period of 14 days and allow you to collect it, at your expense ($125/hr), failing which we shall be entitled to delete all such data. We shall further be entitled to post such notice in respect of the non-availability of your web site as we see fit.

If you wish to terminate your account with us, you must do so in writing to support@adsign.com.au otherwise your account will be automatically renewed for the same subscription period and you will be liable for, and immediately invoiced upon the commencement of, such additional subscription period. Specifically, we will not accept verbal instructions to terminate an account. On receipt of your cancellation request, we will cancel your service at the first available opportunity.

There are no refunds or credits, once an invoice is generated, unless an invoice for a service is generated after a cancellation request is submitted.


All charges payable by you to us for the services provided shall be in accordance with the relevant scale of charges and rates published from time to time by us on our web site and shall be due and payable within fourteen (14) days.

The provision by us of the services is contingent upon our having received payment in full from you in respect of the relevant services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right, forthwith and at our sole discretion, to suspend the provision of services to you.

If you fail to make payment within the terms of this agreement, you will become liable for the cost of collection. This will include interest on any overdue amount, calculated at the daily rate of 12% per annum, from the due date of the payment.


Once a payment has been made for a service provided by us, it is non-refundable. We at our sole discretion may choose to refund a payment but we are not obliged to.

Exclusion and limitation of liability


Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of our services shall be limited to the charges paid by you in respect of the services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising.

In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

Important note:

In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Trade Practices Act 1974 (Cth) or any other national, State or Territory legislation (the Acts) nothing contained in this agreement excludes, restricts or modifies any condition, warranty or other obligation in relation to this agreement and the goods and you where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon you pursuant to any of the Acts, our sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur, shall be limited (except as otherwise specifically set forth herein) to:

  1. In relation to goods
    1. The replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or
    2. The repair of the goods or payment of the cost of having the goods repaired; b. in relation to services i. the supplying of the services again; or
    3. The payment of the cost of having the services supplied again as in each case we may elect.

Except where expressly provided otherwise, any notice to be given by either party to the other may be sent by either email, fax, post or courier to the address of the other party as appearing in this agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by post or courier shall be deemed to be served two days following the date of posting.


If any clause of these terms and conditions is held to be invalid or unenforceable in whole or in part, the invalid or unenforceable wording shall be deemed to be omitted.


The benefit of this agreement may be assigned by us, but not our obligations to you – to do that, you agree that we may give notice to you in writing, and your failure to respond will be deemed acceptance. You may transfer this agreement provided that you give us notice in the form we require (setting out the details of the assignee) accompanied by payment of any transfer fee specified by us. No other method of transfer by you is permitted.

Change to terms on renewal

We may change the terms and conditions of this Agreement at any time.

Entire agreement

These terms and conditions constitute the entire agreement between us and you, and supersede all prior agreements, understandings and representations whether oral or written. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. Except as provided above, no variation may be made to the contract unless it is in writing and signed by authorised representatives of both parties.

Entire agreement, governing law

This agreement shall be governed by the laws in force in the state of Victoria. Both parties hereby submit to the exclusive jurisdiction of the Courts of that State.

Notifications & communications

In addition to general account, billing and service communications, we will, from time to time, issue email notifications relating to our services, including, but not limited to newsletters, announcements, promotional and seasonal offers, and surveys. By entering into agreement with these terms and conditions, you agree to receive email communications by inferred consent until such time as you decide to opt-out of such communications. You may opt out of our mailing list at any time by sending an email to support@adsign.com.au or by following ‘unsubscribe’ instructions contained within the communications.

You will not be able to opt-out of critical service notifications, renewal, billing and account notifications, scheduled downtime notifications or any other communications deemed to be an essential part of our service to you.


You can direct any questions you have to our email address. Or our physical address, but then you’ll have to buy a stamp and post it in a mailbox. Email might be faster.

If you have any questions about these terms, please contact us by email at hello@adsign.com.au

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